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Episode 29: Bruno Napoli On Not Selling Technology And The Dangers Of Smart Homes

Bruno Napoli has a background in the Home Cinema scene in Paris, France. Which over the years, evolved into luxury smart home integration. He is a columnist for Smart Integrations Mag and served as co-founder of Krika, a remote monitoring platform for integrated AV and smart home systems.

Highlights From This Episode

  • Custom Installers may resist remote network monitoring because they are forced to use the network – they’d rather be doing AV.
  • Even if the value proposition is clear, the market may still not adopt it – this is the life of an entrepreneur.
  • End users should be informed that is their responsibility to keep network devices up to date – or offered a service contract.
  • Start the conversation with service and maintenance instead of features
  • Communicate to the customer that you will be there for them and you are not a sales sniper (one shot, one kill, next customer).
  • Residential installers should team up with IT companies to service the network.
  • Controlling home systems has safety repercussions that are often overlooked.

Mentioned In This Episode

Krika, Kaleidescape, CEPro, ihiji, Domotz, Oversee, Snap AV, Backpack, Packedge, Control4, Crestron

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